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González Álvarez, Eleazar
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González Álvarez, Eleazar
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González Álvarez, Eleazar
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1
Social capital in the perspective of the theory of resources and capabilities: a bibliometric analysis
by
López Inda, Karina Azucena
,
Alvarado Altamirano, Sergio
,
Fong Reynoso, Carlos
,
González Álvarez, Eleazar
Published 2020
Online
2
Parameters of service quality and its relationship with customer satisfaction in four-star accommodations in Mazatlan, Sinaloa, Mexico
by
Morales Morales, Jaime Josué
,
González Álvarez, Eleazar
,
Valdez Acosta, Nadia Aileen
,
Morales Morales, Jesús René
Published 2021
Online
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Related Subjects
Customer satisfaction
Resources and capabilities theory (RBT)
Satisfacción de clientes
Teoría de recursos y capacidades (TRC)
calidad en el servicio
capital social
competitive advantage
hotel sector
innovación
innovation
quality of service
sector hotelero
social capital
ventaja competitiva