Metrics Based on a Risk-Driven Approach to Assess Communication, Cooperation and Coordination in Global Software Development Teams
The success of Global Software Development (GSD) depends largely on how geographically dispersed project management and teamwork efforts are communicated, cooperated and coordinated (3Cs). From a literature analysis, some works were found where risks and metrics for DGS projects are proposed, but it...
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| Format: | Online |
| Language: | spa |
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Universidad Pedagógica y Tecnológica de Colombia
2020
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| Online Access: | https://revistas.uptc.edu.co/index.php/ingenieria/article/view/11759 |
| _version_ | 1801706089722413056 |
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| author | Pardo-Calvache, César Jesús Salazar-Escobar, Gustavo Adolfo Vargas-Arias, Gabriel Fernando Masso-Daza, Jhon Eder |
| author_facet | Pardo-Calvache, César Jesús Salazar-Escobar, Gustavo Adolfo Vargas-Arias, Gabriel Fernando Masso-Daza, Jhon Eder |
| author_sort | Pardo-Calvache, César Jesús |
| collection | OJS |
| description | The success of Global Software Development (GSD) depends largely on how geographically dispersed project management and teamwork efforts are communicated, cooperated and coordinated (3Cs). From a literature analysis, some works were found where risks and metrics for DGS projects are proposed, but it was evidenced that some risks are not described in detail, they are ambiguous and hard to understand, which makes it difficult to know which category they belong to. In addition, it is necessary to classify risks in a less-subjective way, which allows to improve their understanding and thus define and apply measurement tools to obtain the impact magnitude of mentioned risks, and generate some indicators for support decision-making in DGS teams. In this article, 37 risks for the communication, cooperation and coordination in the DGS are proposed, as a result of the comparison and integration of identified risks in the literature. A set of metrics defined with the application of the Goal Question Metric (GQM) paradigm is also presented, organized according to these questions: What does it measure? Where the attribute to be measured is established; How to measure it? Where the metric is formulated through the following elements: description, type, scale and calculation function. Through the focus group technique, its completeness, relevance, clarity, precision, and ease of use were evaluated. The proposed metrics could be useful for organizations, teams, projects, and consultants operating in DGS contexts. |
| format | Online |
| id | oai:oai.revistas.uptc.edu.co:article-11759 |
| institution | Revista Facultad de Ingeniería |
| language | spa |
| publishDate | 2020 |
| publisher | Universidad Pedagógica y Tecnológica de Colombia |
| record_format | ojs |
| spelling | oai:oai.revistas.uptc.edu.co:article-117592021-07-13T02:23:06Z Metrics Based on a Risk-Driven Approach to Assess Communication, Cooperation and Coordination in Global Software Development Teams Métricas basadas en un enfoque guiado por riesgos para evaluar la comunicación, cooperación y coordinación en equipos de desarrollo global de software Pardo-Calvache, César Jesús Salazar-Escobar, Gustavo Adolfo Vargas-Arias, Gabriel Fernando Masso-Daza, Jhon Eder communication, cooperation and coordination (3Cs) global software development (GSD) goal question metric (GQM) method metrics in the GSD risks in the GSD desarrollo global de software (DGS) método GQM métricas en el DGS riesgos en el DGS comunicación, cooperación y coordinación (3Cs) The success of Global Software Development (GSD) depends largely on how geographically dispersed project management and teamwork efforts are communicated, cooperated and coordinated (3Cs). From a literature analysis, some works were found where risks and metrics for DGS projects are proposed, but it was evidenced that some risks are not described in detail, they are ambiguous and hard to understand, which makes it difficult to know which category they belong to. In addition, it is necessary to classify risks in a less-subjective way, which allows to improve their understanding and thus define and apply measurement tools to obtain the impact magnitude of mentioned risks, and generate some indicators for support decision-making in DGS teams. In this article, 37 risks for the communication, cooperation and coordination in the DGS are proposed, as a result of the comparison and integration of identified risks in the literature. A set of metrics defined with the application of the Goal Question Metric (GQM) paradigm is also presented, organized according to these questions: What does it measure? Where the attribute to be measured is established; How to measure it? Where the metric is formulated through the following elements: description, type, scale and calculation function. Through the focus group technique, its completeness, relevance, clarity, precision, and ease of use were evaluated. The proposed metrics could be useful for organizations, teams, projects, and consultants operating in DGS contexts. El éxito del desarrollo global de software (DGS) depende, en gran parte, de la forma como se comunican, cooperan y coordinan (3Cs) los esfuerzos en la gestión de los proyectos y los equipos de trabajo geográficamente dispersos. En la literatura, se identifican varios trabajos que proponen riesgos y métricas para proyectos de DGS, pero algunos de ellos no se describen con detalle, son ambiguos o complicados de entender, lo que dificulta ubicarlos en alguna categoría precisa. Además, es necesario clasificar los riesgos de una manera menos subjetiva, que mejore su comprensión; facilite la definición y aplicación de herramientas para medir su impacto, y genere algunos indicadores que apoyen la toma de decisiones en los equipos de DGS. En este artículo, se proponen 37 riesgos para la comunicación, cooperación y coordinación en el DGS, como resultado de la comparación e integración de riesgos identificados en la literatura. También se presenta un conjunto de métricas definidas con la aplicación del paradigma Goal Question Metric (GQM), organizadas con estas interrogantes: ¿qué mide?, donde se establece el atributo por calibrar, y ¿cómo lo mide?, donde se indica la métrica a través de los siguientes elementos: descripción, tipo, escala y función de cálculo. Mediante la técnica de grupo focal, se evaluó la completitud, pertinencia, claridad, precisión y facilidad de uso de las métricas, que podrían resultar útiles para las organizaciones, equipos, proyectos y consultores que operan en contextos de DGS. Universidad Pedagógica y Tecnológica de Colombia 2020-09-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf application/xml https://revistas.uptc.edu.co/index.php/ingenieria/article/view/11759 10.19053/01211129.v29.n54.2020.11759 Revista Facultad de Ingeniería; Vol. 29 No. 54 (2020): Continuos Publication; e11759 Revista Facultad de Ingeniería; Vol. 29 Núm. 54 (2020): Publicación Continua; e11759 2357-5328 0121-1129 spa https://revistas.uptc.edu.co/index.php/ingenieria/article/view/11759/9625 https://revistas.uptc.edu.co/index.php/ingenieria/article/view/11759/10013 Copyright (c) 2020 César Jesús Pardo-Calvache, Ph. D., Gustavo Adolfo Salazar-Escobar, Gabriel Fernando Vargas-Arias, Jhon Eder Masso-Daza, M.Sc. |
| spellingShingle | communication, cooperation and coordination (3Cs) global software development (GSD) goal question metric (GQM) method metrics in the GSD risks in the GSD desarrollo global de software (DGS) método GQM métricas en el DGS riesgos en el DGS comunicación, cooperación y coordinación (3Cs) Pardo-Calvache, César Jesús Salazar-Escobar, Gustavo Adolfo Vargas-Arias, Gabriel Fernando Masso-Daza, Jhon Eder Metrics Based on a Risk-Driven Approach to Assess Communication, Cooperation and Coordination in Global Software Development Teams |
| title | Metrics Based on a Risk-Driven Approach to Assess Communication, Cooperation and Coordination in Global Software Development Teams |
| title_alt | Métricas basadas en un enfoque guiado por riesgos para evaluar la comunicación, cooperación y coordinación en equipos de desarrollo global de software |
| title_full | Metrics Based on a Risk-Driven Approach to Assess Communication, Cooperation and Coordination in Global Software Development Teams |
| title_fullStr | Metrics Based on a Risk-Driven Approach to Assess Communication, Cooperation and Coordination in Global Software Development Teams |
| title_full_unstemmed | Metrics Based on a Risk-Driven Approach to Assess Communication, Cooperation and Coordination in Global Software Development Teams |
| title_short | Metrics Based on a Risk-Driven Approach to Assess Communication, Cooperation and Coordination in Global Software Development Teams |
| title_sort | metrics based on a risk driven approach to assess communication cooperation and coordination in global software development teams |
| topic | communication, cooperation and coordination (3Cs) global software development (GSD) goal question metric (GQM) method metrics in the GSD risks in the GSD desarrollo global de software (DGS) método GQM métricas en el DGS riesgos en el DGS comunicación, cooperación y coordinación (3Cs) |
| topic_facet | communication, cooperation and coordination (3Cs) global software development (GSD) goal question metric (GQM) method metrics in the GSD risks in the GSD desarrollo global de software (DGS) método GQM métricas en el DGS riesgos en el DGS comunicación, cooperación y coordinación (3Cs) |
| url | https://revistas.uptc.edu.co/index.php/ingenieria/article/view/11759 |
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