Parameters of service quality and its relationship with customer satisfaction in four-star accommodations in Mazatlan, Sinaloa, Mexico

The objective of this study is to identify the most significant parameters that contribute to customer satisfaction based on the service provided to guests of a four-star hotel in the port of Mazatlán, Sinaloa, through a quantitative-descriptive and cross-sectional methodology. A survey was applied...

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Detalles Bibliográficos

Autores principales:	Morales Morales, Jaime Josué, González Álvarez, Eleazar, Valdez Acosta, Nadia Aileen, Morales Morales, Jesús René
Formato:	Online
Lenguaje:	spa
Publicado:	Unidad Editorial UPTC 2021
Materias:	Satisfacción de clientes calidad en el servicio sector hotelero Customer satisfaction quality of service hotel sector
Acceso en línea:	https://revistas.uptc.edu.co/index.php/inquietud_empresarial/article/view/11962