Parameters of service quality and its relationship with customer satisfaction in four-star accommodations in Mazatlan, Sinaloa, Mexico

The objective of this study is to identify the most significant parameters that contribute to customer satisfaction based on the service provided to guests of a four-star hotel in the port of Mazatlán, Sinaloa, through a quantitative-descriptive and cross-sectional methodology. A survey was applied...

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Xehetasun bibliografikoak

Egile Nagusiak:	Morales Morales, Jaime Josué, González Álvarez, Eleazar, Valdez Acosta, Nadia Aileen, Morales Morales, Jesús René
Formatua:	Online
Hizkuntza:	spa
Argitaratua:	Unidad Editorial UPTC 2021
Gaiak:	Satisfacción de clientes calidad en el servicio sector hotelero Customer satisfaction quality of service hotel sector
Sarrera elektronikoa:	https://revistas.uptc.edu.co/index.php/inquietud_empresarial/article/view/11962