Parameters of service quality and its relationship with customer satisfaction in four-star accommodations in Mazatlan, Sinaloa, Mexico

The objective of this study is to identify the most significant parameters that contribute to customer satisfaction based on the service provided to guests of a four-star hotel in the port of Mazatlán, Sinaloa, through a quantitative-descriptive and cross-sectional methodology. A survey was applied...

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Detalhes bibliográficos

Main Authors:	Morales Morales, Jaime Josué, González Álvarez, Eleazar, Valdez Acosta, Nadia Aileen, Morales Morales, Jesús René
Formato:	Online
Idioma:	spa
Publicado em:	Unidad Editorial UPTC 2021
Assuntos:	Satisfacción de clientes calidad en el servicio sector hotelero Customer satisfaction quality of service hotel sector
Acesso em linha:	https://revistas.uptc.edu.co/index.php/inquietud_empresarial/article/view/11962