Parameters of service quality and its relationship with customer satisfaction in four-star accommodations in Mazatlan, Sinaloa, Mexico

The objective of this study is to identify the most significant parameters that contribute to customer satisfaction based on the service provided to guests of a four-star hotel in the port of Mazatlán, Sinaloa, through a quantitative-descriptive and cross-sectional methodology. A survey was applied...

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Những tác giả chính: Morales Morales, Jaime Josué, González Álvarez, Eleazar, Valdez Acosta, Nadia Aileen, Morales Morales, Jesús René
Định dạng: Online
Ngôn ngữ:spa
Được phát hành: Unidad Editorial UPTC 2021
Những chủ đề:
Truy cập trực tuyến:https://revistas.uptc.edu.co/index.php/inquietud_empresarial/article/view/11962