Design and validation of a model for evaluating the quality of agricultural technical assistance in Colombia
Technical assistance programs for agriculture in Colombia are regulated by laws, agreements, and policies that define the importance of evaluating and monitoring this service. National, regional and municipal entities are responsible for developing performance evaluations; however, several weaknesse...
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| Format: | Online |
| Language: | spa |
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Sociedad Colombiana de Ciencias Hortícolas-SCCH and Universidad Pedagógica y Tecnológica de Colombia-UPTC
2018
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| Online Access: | https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324 |
| _version_ | 1801706272582533120 |
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| author | Castaño-Reyes, Gulnara Parrado-Barbosa, Álvaro Molina-Ochoa, Juan Patricio |
| author_facet | Castaño-Reyes, Gulnara Parrado-Barbosa, Álvaro Molina-Ochoa, Juan Patricio |
| author_sort | Castaño-Reyes, Gulnara |
| collection | OJS |
| description | Technical assistance programs for agriculture in Colombia are regulated by laws, agreements, and policies that define the importance of evaluating and monitoring this service. National, regional and municipal entities are responsible for developing performance evaluations; however, several weaknesses are evident. This paper proposes the Quality Assessment Model of Agricultural Advisory Services (known in Spanish as MECATA), an evaluation tool based on the adaptation of an EFQM model (European Foundation for Quality Management). The MECATA model was developed from the selection of 39 variables related to service quality; this model considered the adjustment of three assessment tools and a validation process of two entities in Boyacá. The results showed a positive service assessment given by users and technical assistants, but lower qualifications were considered in variables such as process innovation, integral service, continued education, participation in other activities and market inclusion. MECATA proposes a quality assessment that integrates several perspectives of technical assistance services based on local community requirements; these results can be used as the basis for proposals for improvement. |
| format | Online |
| id | oai:oai.revistas.uptc.edu.co:article-6324 |
| institution | Revista Colombiana de Ciencias Hortícolas |
| language | spa |
| publishDate | 2018 |
| publisher | Sociedad Colombiana de Ciencias Hortícolas-SCCH and Universidad Pedagógica y Tecnológica de Colombia-UPTC |
| record_format | ojs |
| spelling | oai:oai.revistas.uptc.edu.co:article-63242020-08-03T23:57:45Z Design and validation of a model for evaluating the quality of agricultural technical assistance in Colombia Diseño y validación de un modelo para la evaluación de la calidad de la asistencia técnica agropecuaria en Colombia Castaño-Reyes, Gulnara Parrado-Barbosa, Álvaro Molina-Ochoa, Juan Patricio Participative management agricultural law quality service self-assessment continuous improvement qualitative content analysis. SB317.5-319.864 SB320-353.5 S544-545.53 Gestión participativa legislación agropecuaria calidad del servicio autoevaluación mejoramiento continuo método de análisis de contenido. SB317.5-319.864 SB320-353.5 S544-545.53 Technical assistance programs for agriculture in Colombia are regulated by laws, agreements, and policies that define the importance of evaluating and monitoring this service. National, regional and municipal entities are responsible for developing performance evaluations; however, several weaknesses are evident. This paper proposes the Quality Assessment Model of Agricultural Advisory Services (known in Spanish as MECATA), an evaluation tool based on the adaptation of an EFQM model (European Foundation for Quality Management). The MECATA model was developed from the selection of 39 variables related to service quality; this model considered the adjustment of three assessment tools and a validation process of two entities in Boyacá. The results showed a positive service assessment given by users and technical assistants, but lower qualifications were considered in variables such as process innovation, integral service, continued education, participation in other activities and market inclusion. MECATA proposes a quality assessment that integrates several perspectives of technical assistance services based on local community requirements; these results can be used as the basis for proposals for improvement. El servicio de asistencia técnica agropecuaria en Colombia está reglamentado mediante leyes y decretos que definen los criterios para el seguimiento y verificación del desempeño de las entidades, sin embargo, se evidencian debilidades en la valoración de las variables que denotan calidad de la prestación del servicio. Debido a ello, fue diseñado el Modelo de Evaluación de la Calidad de la Asistencia Técnica Agropecuaria–MECATA, basado en la adaptación del modelo EFQM (European Foundation for Quality Management) y la identificación de variables mediante procesos participativos. Los resultados corresponden a la selección de 39 variables relacionadas con la calidad del servicio que conforman el modelo MECATA; perfeccionamiento de tres instrumentos de evaluación y un proceso de validación en dos entidades prestadoras del servicio en Boyacá. Se observa una valoración positiva de usuarios y asistentes técnicos sobre el servicio, sin embargo, la innovación de procesos, integralidad del servicio, formación y actualización, participación en otras actividades e integración al mercado obtuvieron deficiente calificación. El modelo MECATA es una herramienta que integra las perspectivas de los actores, identifica necesidades en el contexto y permite la formulación de propuestas de mejoramiento en la prestación del servicio de asistencia técnica cuando es requerido. Sociedad Colombiana de Ciencias Hortícolas-SCCH and Universidad Pedagógica y Tecnológica de Colombia-UPTC 2018-01-06 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Quantitative, qualitative Cuantitativo; cualitativo application/pdf image/jpeg image/jpeg image/jpeg image/jpeg image/jpeg image/jpeg image/jpeg image/jpeg application/vnd.openxmlformats-officedocument.spreadsheetml.sheet application/msword application/msword application/msword application/msword image/jpeg https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324 10.17584/rcch.2017v11i2.6324 Revista Colombiana de Ciencias Hortícolas; Vol. 11 No. 2 (2017); 387-399 Revista Colombiana de Ciencias Hortícolas; Vol. 11 Núm. 2 (2017); 387-399 Revista Colombiana de Ciencias Hortícolas; Vol. 11 No 2 (2017); 387-399 Revista Colombiana de Ciencias Hortícolas; V. 11 N. 2 (2017); 387-399 Revista Colombiana de Ciencias Hortícolas; v. 11 n. 2 (2017); 387-399 2422-3719 2011-2173 spa https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/pdf https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6971 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6972 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6973 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6974 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6975 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6976 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6977 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6978 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6979 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6980 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6981 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6982 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6983 https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324/6984 |
| spellingShingle | Participative management agricultural law quality service self-assessment continuous improvement qualitative content analysis. SB317.5-319.864 SB320-353.5 S544-545.53 Gestión participativa legislación agropecuaria calidad del servicio autoevaluación mejoramiento continuo método de análisis de contenido. SB317.5-319.864 SB320-353.5 S544-545.53 Castaño-Reyes, Gulnara Parrado-Barbosa, Álvaro Molina-Ochoa, Juan Patricio Design and validation of a model for evaluating the quality of agricultural technical assistance in Colombia |
| title | Design and validation of a model for evaluating the quality of agricultural technical assistance in Colombia |
| title_alt | Diseño y validación de un modelo para la evaluación de la calidad de la asistencia técnica agropecuaria en Colombia |
| title_full | Design and validation of a model for evaluating the quality of agricultural technical assistance in Colombia |
| title_fullStr | Design and validation of a model for evaluating the quality of agricultural technical assistance in Colombia |
| title_full_unstemmed | Design and validation of a model for evaluating the quality of agricultural technical assistance in Colombia |
| title_short | Design and validation of a model for evaluating the quality of agricultural technical assistance in Colombia |
| title_sort | design and validation of a model for evaluating the quality of agricultural technical assistance in colombia |
| topic | Participative management agricultural law quality service self-assessment continuous improvement qualitative content analysis. SB317.5-319.864 SB320-353.5 S544-545.53 Gestión participativa legislación agropecuaria calidad del servicio autoevaluación mejoramiento continuo método de análisis de contenido. SB317.5-319.864 SB320-353.5 S544-545.53 |
| topic_facet | Participative management agricultural law quality service self-assessment continuous improvement qualitative content analysis. SB317.5-319.864 SB320-353.5 S544-545.53 Gestión participativa legislación agropecuaria calidad del servicio autoevaluación mejoramiento continuo método de análisis de contenido. SB317.5-319.864 SB320-353.5 S544-545.53 |
| url | https://revistas.uptc.edu.co/index.php/ciencias_horticolas/article/view/6324 |
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