Accesibilidad, tiempo de espera y recorrido como indicador de calidad de servicio SITP Bogotá. Caso estudio

Spa: El presente trabajo busca establecer indicadores de calidad desde la perspectiva del usuario del SITP en la ciudad de Bogotá, partiendo del concepto de calidad respecto a “la evaluación general del nivel actual de calidad sin estar sujeto a ningún valor de referencia”. Sin duda este concepto de...

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Main Author:	Núñez Bohórquez, Gustavo Adolfo
Other Authors:	Dueñas Ruíz, Domingo Ernesto
Format:	Trabajo de grado - Maestría
Language:	spa
Published:	Universidad Pedagógica y Tecnológica de Colombia 2021
Subjects:	Empresas de transporte Ingeniería del tránsito Flujo de tráfico Tránsito de personas Transporte urbano Transporte masivo urbano - Investigaciones Transmilenio (Medio de transporte) - Bogotá Maestría en Ingeniería con Enfasis en Tránsito y Transporte - Tesis y disertaciones académicas
Online Access:	http://repositorio.uptc.edu.co/handle/001/3444

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author	Núñez Bohórquez, Gustavo Adolfo
author2	Dueñas Ruíz, Domingo Ernesto
author_facet	Dueñas Ruíz, Domingo Ernesto Núñez Bohórquez, Gustavo Adolfo
author_sort	Núñez Bohórquez, Gustavo Adolfo
collection	DSpace
description	Spa: El presente trabajo busca establecer indicadores de calidad desde la perspectiva del usuario del SITP en la ciudad de Bogotá, partiendo del concepto de calidad respecto a “la evaluación general del nivel actual de calidad sin estar sujeto a ningún valor de referencia”. Sin duda este concepto de calidad es diferenciado y busca establecer un referente entre la diferenciación de la calidad percibida, en este caso por el usuario y los valores encontrados en el proceso de operación. Ante la diversidad de factores que intervienen en la definición de aspectos de calidad se obliga a limitar el trabajo a la valoración de un área específica, lo que convierte en este ejercicio en un caso estudio. Por otra parte, es indispensable la selección de un atributo que represente significativamente los aspectos más penalizados por los usuarios al calificar la prestación del servicio. De acuerdo a lo anterior, el presente trabajo se desarrolla bajo el estudio de las condiciones de servicio para el área comprendida por la Unidad de Planeamiento Zonal - UPZ Minuto de Dios en la ciudad de Bogotá desde las características relacionadas con el atributo de rapidez y sus variables tiempo y distancia de viaje para cada una de las etapas acceso, espera y a bordo del vehículo. El estudio estará encaminado en la determinación de indicadores para cada una de estas etapas asociando la influencia en la percepción de acuerdo a las características personales como lo son: edad, género, ingreso, nivel educativo y motivo de viaje, consolidando una escala representativa que clasifique el nivel de satisfacción de los usuarios de esta zona de la ciudad.
format	Trabajo de grado - Maestría
id	repositorio.uptc.edu.co-001-3444
institution	Repositorio Institucional UPTC
language	spa
publishDate	2021
publisher	Universidad Pedagógica y Tecnológica de Colombia
record_format	dspace
spelling	repositorio.uptc.edu.co-001-34442023-03-14T21:57:09Z Accesibilidad, tiempo de espera y recorrido como indicador de calidad de servicio SITP Bogotá. Caso estudio Núñez Bohórquez, Gustavo Adolfo Dueñas Ruíz, Domingo Ernesto Empresas de transporte Ingeniería del tránsito Flujo de tráfico Tránsito de personas Transporte urbano Transporte masivo urbano - Investigaciones Transmilenio (Medio de transporte) - Bogotá Maestría en Ingeniería con Enfasis en Tránsito y Transporte - Tesis y disertaciones académicas Spa: El presente trabajo busca establecer indicadores de calidad desde la perspectiva del usuario del SITP en la ciudad de Bogotá, partiendo del concepto de calidad respecto a “la evaluación general del nivel actual de calidad sin estar sujeto a ningún valor de referencia”. Sin duda este concepto de calidad es diferenciado y busca establecer un referente entre la diferenciación de la calidad percibida, en este caso por el usuario y los valores encontrados en el proceso de operación. Ante la diversidad de factores que intervienen en la definición de aspectos de calidad se obliga a limitar el trabajo a la valoración de un área específica, lo que convierte en este ejercicio en un caso estudio. Por otra parte, es indispensable la selección de un atributo que represente significativamente los aspectos más penalizados por los usuarios al calificar la prestación del servicio. De acuerdo a lo anterior, el presente trabajo se desarrolla bajo el estudio de las condiciones de servicio para el área comprendida por la Unidad de Planeamiento Zonal - UPZ Minuto de Dios en la ciudad de Bogotá desde las características relacionadas con el atributo de rapidez y sus variables tiempo y distancia de viaje para cada una de las etapas acceso, espera y a bordo del vehículo. El estudio estará encaminado en la determinación de indicadores para cada una de estas etapas asociando la influencia en la percepción de acuerdo a las características personales como lo son: edad, género, ingreso, nivel educativo y motivo de viaje, consolidando una escala representativa que clasifique el nivel de satisfacción de los usuarios de esta zona de la ciudad. Bibliografía y webgrafía : páginas 184-201. Maestría Magister en Ingenieríacon Enfasis en Transporte, Tránsito e Infraestructura Vial 2021-04-22T15:47:14Z 2021-04-22T15:47:14Z 2019 Trabajo de grado - Maestría http://purl.org/coar/resource_type/c_bdcc info:eu-repo/semantics/masterThesis info:eu-repo/semantics/publishedVersion Text https://purl.org/redcol/resource_type/TM http://purl.org/coar/version/c_970fb48d4fbd8a85 Nuñez Bohórquez, G. A. (2019). Accesibilidad, tiempo de espera y recorrido como indicador de calidad de servicio SITP Bogotá. Caso estudio. (Tesis de maestría). 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Copyright (c) 2019 Universidad Pedagógica y Tecnológica de Colombia Atribución-NoComercial-SinDerivadas 2.5 Colombia http://creativecommons.org/licenses/by-nc-nd/2.5/co/ info:eu-repo/semantics/openAccess Licencia Creative Commons Atribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0) http://purl.org/coar/access_right/c_abf2 1 recurso en línea (234 páginas) : ilustraciones, gráficos, imágenes, mapas, tablas. image/png application/pdf application/pdf Universidad Pedagógica y Tecnológica de Colombia Facultad de Ciencias de la Educación Tunja Maestría en Ingeniería con Énfasis en Tránsito y Transporte y en Infraestructura Vial
spellingShingle	Empresas de transporte Ingeniería del tránsito Flujo de tráfico Tránsito de personas Transporte urbano Transporte masivo urbano - Investigaciones Transmilenio (Medio de transporte) - Bogotá Maestría en Ingeniería con Enfasis en Tránsito y Transporte - Tesis y disertaciones académicas Núñez Bohórquez, Gustavo Adolfo Accesibilidad, tiempo de espera y recorrido como indicador de calidad de servicio SITP Bogotá. Caso estudio
title	Accesibilidad, tiempo de espera y recorrido como indicador de calidad de servicio SITP Bogotá. Caso estudio
title_full	Accesibilidad, tiempo de espera y recorrido como indicador de calidad de servicio SITP Bogotá. Caso estudio
title_fullStr	Accesibilidad, tiempo de espera y recorrido como indicador de calidad de servicio SITP Bogotá. Caso estudio
title_full_unstemmed	Accesibilidad, tiempo de espera y recorrido como indicador de calidad de servicio SITP Bogotá. Caso estudio
title_short	Accesibilidad, tiempo de espera y recorrido como indicador de calidad de servicio SITP Bogotá. Caso estudio
title_sort	accesibilidad tiempo de espera y recorrido como indicador de calidad de servicio sitp bogota caso estudio
topic	Empresas de transporte Ingeniería del tránsito Flujo de tráfico Tránsito de personas Transporte urbano Transporte masivo urbano - Investigaciones Transmilenio (Medio de transporte) - Bogotá Maestría en Ingeniería con Enfasis en Tránsito y Transporte - Tesis y disertaciones académicas
url	http://repositorio.uptc.edu.co/handle/001/3444
work_keys_str_mv	AT nunezbohorquezgustavoadolfo accesibilidadtiempodeesperayrecorridocomoindicadordecalidaddeserviciositpbogotacasoestudio