Bibliometric Study of the Innovation and Marketing of Services in the Restaurant Industry Por Monroy Ceseña, Mauro Alejandro

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The effect of the presence tutorials in the academic performance of the administration students of a university of the north of Mexico Por Armenta Zazueta, Lizeth, Quiroz Campas, Celia Yaneth, Cota Valenzuela, Laura Violeta

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Parameters of service quality and its relationship with customer satisfaction in four-star accommodations in Mazatlan, Sinaloa, Mexico Por Morales Morales, Jaime Josué, González Álvarez, Eleazar, Valdez Acosta, Nadia Aileen, Morales Morales, Jesús René

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A comparative reading on the level of job satisfaction of Venezuelan teachers between 1996 y 2018 Por Ramírez, Tulio, Torres Cruz, Dóris Lilia

Assuntos: “...Venezuelan teaching; job satisfaction; teachers; bifactorial theory...”

Construcción de un índice de satisfacción del cliente mediante ecuaciones estructurales. Caso de estudio: clientes (personas naturales) de un banco nacional Por Castrillón, María Fernanda, Díaz, Luis Guillermo

Assuntos: “...variable latente. (Satisfaction level...”

Quality management in tourist destinations Por Rodríguez Moreno, Diana Cristina; Universidad Pedagógica y Tecnológica de Colombia, Castellanos Domínguez, Óscar Fernando; Universidad Nacional de Colombia – Sede Bogotá

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