Quality management in tourist destinations

Tourism is a sector considered by the majority of local, territorial and national governments, as a segment of the economy with significant potential for the economic and social development of communities, so the offer of tourist destinations has expanded throughout the planet, increasing the compet...

Full description

Bibliographic Details
Main Authors: Rodríguez Moreno, Diana Cristina; Universidad Pedagógica y Tecnológica de Colombia, Castellanos Domínguez, Óscar Fernando; Universidad Nacional de Colombia – Sede Bogotá
Format: Online
Language:spa
Published: UPTC Editorial 2024
Subjects:
Online Access:https://librosaccesoabierto.uptc.edu.co/index.php/editorial-uptc/catalog/book/399
Description
Summary:Tourism is a sector considered by the majority of local, territorial and national governments, as a segment of the economy with significant potential for the economic and social development of communities, so the offer of tourist destinations has expanded throughout the planet, increasing the competition. Quality is a key factor of competitiveness for tourism. The book examines the aspects that affect the perception of quality in tourist destinations, observed as a coordinated system of various public and private actors. For this study, a systematic literature review was carried out, especially empirical works, on aspects associated with quality management in tourist destinations.