Quality management in tourist destinations
Tourism is a sector considered by the majority of local, territorial and national governments, as a segment of the economy with significant potential for the economic and social development of communities, so the offer of tourist destinations has expanded throughout the planet, increasing the compet...
| Main Authors: | , |
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| Format: | Online |
| Language: | spa |
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UPTC Editorial
2024
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| Online Access: | https://librosaccesoabierto.uptc.edu.co/index.php/editorial-uptc/catalog/book/399 |
| _version_ | 1802225413186912256 |
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| author | Rodríguez Moreno, Diana Cristina; Universidad Pedagógica y Tecnológica de Colombia Castellanos Domínguez, Óscar Fernando; Universidad Nacional de Colombia – Sede Bogotá |
| author_facet | Rodríguez Moreno, Diana Cristina; Universidad Pedagógica y Tecnológica de Colombia Castellanos Domínguez, Óscar Fernando; Universidad Nacional de Colombia – Sede Bogotá |
| author_sort | Rodríguez Moreno, Diana Cristina; Universidad Pedagógica y Tecnológica de Colombia |
| collection | OJS |
| description | Tourism is a sector considered by the majority of local, territorial and national governments, as a segment of the economy with significant potential for the economic and social development of communities, so the offer of tourist destinations has expanded throughout the planet, increasing the competition. Quality is a key factor of competitiveness for tourism. The book examines the aspects that affect the perception of quality in tourist destinations, observed as a coordinated system of various public and private actors. For this study, a systematic literature review was carried out, especially empirical works, on aspects associated with quality management in tourist destinations. |
| format | Online |
| id | oai:oai.librosaccesoabierto.uptc.edu.co:publicationFormat-292 |
| institution | Portal de Libros UPTC |
| language | spa |
| publishDate | 2024 |
| publisher | UPTC Editorial |
| record_format | ojs |
| spelling | oai:oai.librosaccesoabierto.uptc.edu.co:publicationFormat-2922024-03-18T20:54:14Z Quality management in tourist destinations Gestión de la calidad en destinos turísticos Rodríguez Moreno, Diana Cristina; Universidad Pedagógica y Tecnológica de Colombia Castellanos Domínguez, Óscar Fernando; Universidad Nacional de Colombia – Sede Bogotá Calidad en el servicio Destinos turísticos Competitividad Satisfacción del consumidor Modelos de calidad en el servicio Revisión de literatura Service quality Tourism destinations Competitiveness Consumer satisfaction Service quality models Literature review Tourism is a sector considered by the majority of local, territorial and national governments, as a segment of the economy with significant potential for the economic and social development of communities, so the offer of tourist destinations has expanded throughout the planet, increasing the competition. Quality is a key factor of competitiveness for tourism. The book examines the aspects that affect the perception of quality in tourist destinations, observed as a coordinated system of various public and private actors. For this study, a systematic literature review was carried out, especially empirical works, on aspects associated with quality management in tourist destinations. El turismo es un sector considerado por la mayoría de los gobiernos locales, territoriales y nacionales, como un segmento de la economía con un importante potencial para el desarrollo económico y social de las comunidades, así que se ha ampliado la oferta de destinos turísticos en todo el planeta, incrementado la competencia en el sector. La calidad es un factor clave de competitividad para el turismo. El libro examina los aspectos que inciden en la percepción de calidad en destinos turísticos, observado como un sistema coordinado de diversos actores tanto públicos como privados. Para este estudio, se realizó una revisión sistemática de literatura, especialmente de trabajos empíricos, sobre aspectos asociados a la gestión de la calidad en destinos turísticos. UPTC Editorial Editorial UPTC 2024-03-18 Libro Digital (DA) https://librosaccesoabierto.uptc.edu.co/index.php/editorial-uptc/catalog/book/399 978-958-660-826-8 UPTC Editorial; Editorial UPTC; spa https://librosaccesoabierto.uptc.edu.co/index.php/editorial-uptc/catalog/view/399/292/7945 https://librosaccesoabierto.uptc.edu.co/index.php/editorial-uptc/catalog/view/399/292/7946 https://librosaccesoabierto.uptc.edu.co/index.php/editorial-uptc/catalog/view/399/292/7947 https://librosaccesoabierto.uptc.edu.co/index.php/editorial-uptc/catalog/view/399/292/7948 https://librosaccesoabierto.uptc.edu.co/index.php/editorial-uptc/catalog/view/399/292/7949 https://librosaccesoabierto.uptc.edu.co/index.php/editorial-uptc/catalog/view/399/292/7956 https://librosaccesoabierto.uptc.edu.co/index.php/editorial-uptc/catalog/view/399/292/7957 https://librosaccesoabierto.uptc.edu.co/index.php/editorial-uptc/catalog/view/399/292/7958 |
| spellingShingle | Calidad en el servicio Destinos turísticos Competitividad Satisfacción del consumidor Modelos de calidad en el servicio Revisión de literatura Service quality Tourism destinations Competitiveness Consumer satisfaction Service quality models Literature review Rodríguez Moreno, Diana Cristina; Universidad Pedagógica y Tecnológica de Colombia Castellanos Domínguez, Óscar Fernando; Universidad Nacional de Colombia – Sede Bogotá Quality management in tourist destinations |
| title | Quality management in tourist destinations |
| title_alt | Gestión de la calidad en destinos turísticos |
| title_full | Quality management in tourist destinations |
| title_fullStr | Quality management in tourist destinations |
| title_full_unstemmed | Quality management in tourist destinations |
| title_short | Quality management in tourist destinations |
| title_sort | quality management in tourist destinations |
| topic | Calidad en el servicio Destinos turísticos Competitividad Satisfacción del consumidor Modelos de calidad en el servicio Revisión de literatura Service quality Tourism destinations Competitiveness Consumer satisfaction Service quality models Literature review |
| topic_facet | Calidad en el servicio Destinos turísticos Competitividad Satisfacción del consumidor Modelos de calidad en el servicio Revisión de literatura Service quality Tourism destinations Competitiveness Consumer satisfaction Service quality models Literature review |
| url | https://librosaccesoabierto.uptc.edu.co/index.php/editorial-uptc/catalog/book/399 |
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