Prediction of problems related to TIC in general service organizations using a neural network

This article shows the efficiency of implementing a Help Desk Application with a predictive model for the definition of a catalog of services, with the execution of good practices for the management of technological services through a quality standard to guarantee these services. Based on that, the...

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Bibliographic Details

Main Authors:	Pinzón Casas , Christian Jesús, Vega Escobar, Adriana Marcela
Format:	Online
Language:	spa
Published:	Universidad Pedagógica y Tecnológica de Colombia - UPTC 2022
Subjects:	HELP DESK ITIL Information and Communication Technology (ICT) ISO 20000 HPCC neural networks Mesa de ayuda Tecnologías de la Información y Comunicaciones (TIC) PQRSD redes neuronales
Online Access:	https://revistas.uptc.edu.co/index.php/ingenieria_sogamoso/article/view/15023