Prediction of problems related to TIC in general service organizations using a neural network
This article shows the efficiency of implementing a Help Desk Application with a predictive model for the definition of a catalog of services, with the execution of good practices for the management of technological services through a quality standard to guarantee these services. Based on that, the...
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| Format: | Online |
| Sprache: | spa |
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Universidad Pedagógica y Tecnológica de Colombia - UPTC
2022
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| Online Zugang: | https://revistas.uptc.edu.co/index.php/ingenieria_sogamoso/article/view/15023 |
