Prediction of problems related to TIC in general service organizations using a neural network

This article shows the efficiency of implementing a Help Desk Application with a predictive model for the definition of a catalog of services, with the execution of good practices for the management of technological services through a quality standard to guarantee these services. Based on that, the...

Descripció completa

Dades bibliogràfiques

Autors principals:	Pinzón Casas , Christian Jesús, Vega Escobar, Adriana Marcela
Format:	Online
Idioma:	spa
Publicat:	Universidad Pedagógica y Tecnológica de Colombia - UPTC 2022
Matèries:	HELP DESK ITIL Information and Communication Technology (ICT) ISO 20000 HPCC neural networks Mesa de ayuda Tecnologías de la Información y Comunicaciones (TIC) PQRSD redes neuronales
Accés en línia:	https://revistas.uptc.edu.co/index.php/ingenieria_sogamoso/article/view/15023