Quality of the Service as a Competitive Advantage, Comparative Study of Parcel Companies

This research describes, compares and analyzes the competitive advantages generated by the quality of the service in parcel companies nowadays. Therefore, the main goal of this comparative study is to determine the factors by which the quality of the service creates a competitive advantage between t...

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Bibliographic Details

Main Authors:	Soto Medina, Nereyda, Marañon Lizarraga , Sheila Suset, Palacios Valenzuela, Cesar Arturo, Aguilar Carvajal, Rosa Delia, Acosta Haro, Elizabeth
Format:	Online
Language:	spa
Published:	Unidad Editorial UPTC 2023
Subjects:	Service Competitive Advantage Quality of the service Servicio ventaja competitiva calidad en el servicio
Online Access:	https://revistas.uptc.edu.co/index.php/inquietud_empresarial/article/view/15496