Quality of the Service as a Competitive Advantage, Comparative Study of Parcel Companies

This research describes, compares and analyzes the competitive advantages generated by the quality of the service in parcel companies nowadays. Therefore, the main goal of this comparative study is to determine the factors by which the quality of the service creates a competitive advantage between t...

Descripció completa

Dades bibliogràfiques

Autors principals:	Soto Medina, Nereyda, Marañon Lizarraga , Sheila Suset, Palacios Valenzuela, Cesar Arturo, Aguilar Carvajal, Rosa Delia, Acosta Haro, Elizabeth
Format:	Online
Idioma:	spa
Publicat:	Unidad Editorial UPTC 2023
Matèries:	Service Competitive Advantage Quality of the service Servicio ventaja competitiva calidad en el servicio
Accés en línia:	https://revistas.uptc.edu.co/index.php/inquietud_empresarial/article/view/15496