The process of decision making in mipymes hoteleras in Boyaca, Colombia
The article looks for the identification process of Decision Making, DM, in hotel companies affiliated to the Hotel and Tourism Association of Colombia, Cotelco, Boyacá Chapter. The characteristics, process and tools used in the DM were established, highlighting that it is a process in which, among...
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Universidad Pedagógica y Tecnológica de Colombia
2019
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| Online Access: | https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159 |
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| author | Moya-Espinosa, Pedro Ignacio Cortés-Rodríguez, Nubia Consuelo Martínez-Cárdenas, Ana Graciela |
| author_facet | Moya-Espinosa, Pedro Ignacio Cortés-Rodríguez, Nubia Consuelo Martínez-Cárdenas, Ana Graciela |
| author_sort | Moya-Espinosa, Pedro Ignacio |
| collection | OJS |
| description | The article looks for the identification process of Decision Making, DM, in hotel companies affiliated to the Hotel and Tourism Association of Colombia, Cotelco, Boyacá Chapter. The characteristics, process and tools used in the DM were established, highlighting that it is a process in which, among several alternatives, one is chosen that can guide the courses of action and solve a current or potential problem. The research is exploratory and descriptive and it started by doing a literature review, then, a structured survey was applied to 54 of 59 managers as the target population. The results indicate that the companies studied correspond in a 70.9% to microenterprises, where the managers develop a structured process in the DM, with a tendency to apply some actions to the use of management tools in quality management and customer service. |
| format | Online |
| id | oai:oai.revistas.uptc.edu.co:article-9159 |
| institution | Revista de Investigación, Desarrollo e Innovación (RIDI) |
| language | spa |
| publishDate | 2019 |
| publisher | Universidad Pedagógica y Tecnológica de Colombia |
| record_format | ojs |
| spelling | oai:oai.revistas.uptc.edu.co:article-91592020-11-06T02:06:45Z The process of decision making in mipymes hoteleras in Boyaca, Colombia Proceso de toma de decisiones en mipymes hoteleras de Boyacá, Colombia Moya-Espinosa, Pedro Ignacio Cortés-Rodríguez, Nubia Consuelo Martínez-Cárdenas, Ana Graciela hotel companies; managerial skills; hotels; mipymes; decision making empresas hoteleras; habilidades directivas; hoteles; mipymes; toma de decisiones The article looks for the identification process of Decision Making, DM, in hotel companies affiliated to the Hotel and Tourism Association of Colombia, Cotelco, Boyacá Chapter. The characteristics, process and tools used in the DM were established, highlighting that it is a process in which, among several alternatives, one is chosen that can guide the courses of action and solve a current or potential problem. The research is exploratory and descriptive and it started by doing a literature review, then, a structured survey was applied to 54 of 59 managers as the target population. The results indicate that the companies studied correspond in a 70.9% to microenterprises, where the managers develop a structured process in the DM, with a tendency to apply some actions to the use of management tools in quality management and customer service. El artículo busca identificar el proceso de Toma de Decisiones, TD, en las empresas hoteleras afiliadas a la Asociación Hotelera y Turística de Colombia, Cotelco, Capítulo Boyacá. Se establecieron las características, el proceso y las herramientas usadas en la TD, resaltándose que se trata de un proceso en el que, entre varias alternativas, se elige una que pueda orientar los cursos de acción y resolver un problema actual o potencial. La investigación es de tipo exploratorio y descriptivo y partió de la revisión bibliográfica; luego, se aplicó una encuesta estructurada a 54 de 59 gerentes como población objeto de estudio. Los resultados indican que las empresas estudiadas corresponden en un 70,9% a microempresas, donde los gerentes desarrollan un proceso estructurado en la TD, con la tendencia a aplicar algunas acciones al uso de herramientas gerenciales en gestión de calidad y servicio al cliente. Universidad Pedagógica y Tecnológica de Colombia 2019-02-15 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf application/xml https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159 10.19053/20278306.v9.n2.2019.9159 Revista de Investigación, Desarrollo e Innovación; Vol. 9 No. 2 (2019): Enero-Junio; 237-248 Revista de Investigación, Desarrollo e Innovación; Vol. 9 Núm. 2 (2019): Enero-Junio; 237-248 2389-9417 2027-8306 spa https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159/8025 https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159/9682 Derechos de autor 2019 REVISTA DE INVESTIGACIÓN, DESARROLLO E INNOVACIÓN |
| spellingShingle | hotel companies; managerial skills; hotels; mipymes; decision making empresas hoteleras; habilidades directivas; hoteles; mipymes; toma de decisiones Moya-Espinosa, Pedro Ignacio Cortés-Rodríguez, Nubia Consuelo Martínez-Cárdenas, Ana Graciela The process of decision making in mipymes hoteleras in Boyaca, Colombia |
| title | The process of decision making in mipymes hoteleras in Boyaca, Colombia |
| title_alt | Proceso de toma de decisiones en mipymes hoteleras de Boyacá, Colombia |
| title_full | The process of decision making in mipymes hoteleras in Boyaca, Colombia |
| title_fullStr | The process of decision making in mipymes hoteleras in Boyaca, Colombia |
| title_full_unstemmed | The process of decision making in mipymes hoteleras in Boyaca, Colombia |
| title_short | The process of decision making in mipymes hoteleras in Boyaca, Colombia |
| title_sort | process of decision making in mipymes hoteleras in boyaca colombia |
| topic | hotel companies; managerial skills; hotels; mipymes; decision making empresas hoteleras; habilidades directivas; hoteles; mipymes; toma de decisiones |
| topic_facet | hotel companies; managerial skills; hotels; mipymes; decision making empresas hoteleras; habilidades directivas; hoteles; mipymes; toma de decisiones |
| url | https://revistas.uptc.edu.co/index.php/investigacion_duitama/article/view/9159 |
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